Frequently Asked Questions

1. About Our Clothing

What fabrics do you use?

We use a variety of high-quality fabrics, including organic cotton, silk, wool, and recycled materials. Each product description includes fabric details.

Do you offer petite or plus-size options?

Yes! We believe fashion should be inclusive. Many of our products come in extended sizes—please check the size guide for more details.

2. Orders and Payments

Can I place an order as a gift?

Yes! We offer gift packaging and the option to add a personalized message at checkout.

What currency are your prices in?

Our prices are displayed in your local currency based on your location, but you can also switch currencies manually on our website.

3. Shipping & Delivery

How do you handle customs fees?

For international orders, customs fees may apply based on your country’s regulations. These fees are the responsibility of the buyer.

Can I schedule a delivery?

Currently, we do not offer scheduled deliveries, but our carriers provide estimated delivery windows.

4. Returns & Exchanges

Do you offer store credit for returns?

Yes! If you prefer store credit instead of a refund, we’ll issue you a gift card to use on your next purchase.

Are face masks and undergarments returnable?

For hygiene reasons, face masks, lingerie, and undergarments are non-returnable unless defective.

5. Product Care

What’s the best way to store knitwear?

Fold your knitwear and store it in a cool, dry place. Avoid hanging to prevent stretching.

How can I prevent fading in my colored clothing?

Wash clothes inside out in cold water and avoid prolonged sun exposure when drying.

6. Customer Support

Need assistance? Contact us at [email protected]. We’re happy to help!

Frequently Asked Questions